Definition: Customer Loyalty is the behavior which clients exhibit when they make frequent repeat purchases of a brand/product/service and recommend it to others. |
More on customer relationship: Co-creation, Customer Expectation, Customer Experience, Customer Experience Management, Customer Path, more on customer relationship... MBA Brief provides concise yet precise definitions of organizational concepts, management methods, and business models as taught in an MBA program. We keep it short and provide links to high-quality websites where you can learn more about your topic. |
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