Definition: Customer Satisfaction is the customers’ opinion of any company whose product or service they used or bought, versus their prior customer expectations, expressed a reasonable period of time after their customer experience with the product or service. |
More on customer relationship: Co-creation, Customer Expectation, Customer Experience, Customer Experience Management, Customer Loyalty, more on customer relationship... MBA Brief provides concise yet precise definitions of organizational concepts, management methods, and business models as taught in an MBA program. We keep it short and provide links to high-quality websites where you can learn more about your topic. |
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