logo share us

Customer Expectation

   

Definition: Customer Expectation is the perceived value customers seek from the purchase of a good or service.
6 major components of CE are: solid information, options to choose from, good communication, professional advice, and a seamless relationship.
Meeting all or most expectations will increase customer satisfaction and helps to gain customer loyalty.
One major concern with CE Management is that customers' expectations change rapidly and vary with demographic factors.


   
   
💡

Learn more about Customer Expectation.



More on customer relationship: Co-creation, Customer Experience, Customer Experience Management, Customer Loyalty, Customer Path, more on customer relationship...

You may also like: Full-time MBA, Executive MBA, Executive Education, Online MBA.



MBA Brief offers concise, yet precise definitions of concepts, methods and models as taught in a study Master of Business Administration.

We like to keep things short, and provide links to learn more about your subject.


add us to your desktop

Add MBA Brief to your desktop / iPad

   

© 2024 MBA Brief - Last updated: 5-3-2024  -  Privacy   |   Terms