logo share us

Customer Service

   

Definition: Customer Service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.
A customer experience can change the entire perception a customer has of the organization.
CS may be provided by a personal, human (service or sales representative), or by 24/7 technological means (internet site, email, automated phone menu system (i.e. "press 1 for sales, 2 for customer department", etc.)
Approaches used to improve CS include mystery shoppers, the SERVQUAL Model and customer satisfaction surveys.


   
   
💡

Learn more about Customer Service.



More on customer services: Mystery Shopper, SERVQUAL Model.


MBA Brief provides concise yet precise definitions of organizational concepts, management methods, and business models as taught in an MBA program.

We keep it short and provide links to high-quality websites where you can learn more about your topic.


add us to your desktop

Add MBA Brief to your desktop / iPad

   

© 2024 MBA Brief - Last updated: 4-12-2024  -  Privacy   |   Terms