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Definition: Customer Experience is the whole (sum) of all experiences a customer has with a supplier of goods and services, over the duration of his relationship with that supplier. |
More on customer relationship: Co-creation, Customer Expectation, Customer Experience Management, Customer Loyalty, Customer Path, more on customer relationship... MBA Brief offers concise, yet precise definitions of concepts, methods and models as taught in a study Master of Business Administration. We like to keep things short, and provide links to learn more about your subject.
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