Total Quality Management

Definition: Total Quality Management is an integrative management philosophy for continuous improvement of the quality of products and processes.
The TQM concept was developed based on the teachings of American management consultants Deming (14 Points of Management, PDCA Cycle) and Juran (80-20 Rule, Quality Circles).
Compared to Six Sigma, an alternate quality management approach, the TQM approach emphasizes employee participation, long-term and continuous improvement, and customer satisfaction.