14 Points of Management


Definition: 14 Points of Management is a management model by Deming which for many represents the essence of Total Quality Management. It consists out of 14 best practices:
1. Create constancy of purpose
2. Adopt the new philosophy of quality
3. Cease dependence on final inspection
4. Consider total cost, not just initial price
5. Find problems, improve constantly
6. Institute on-the-job training
7. Institute leadership
8. Drive out fear
9. Break down communication barriers
10. Eliminate slogans, targets
11. Eliminate numerical goals
12. Encourage pride of workmanship
13. Encourage education & self-improvement
14. Take actions for transformations


More on quality control and management: Configuration Management, Failure Mode and Effects Analysis, Quality Assurance, Quality by Design, Quality Circle, more...


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