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Definition: Quality Management is the process in business administration of ensuring that an organization's products, services, and processes meet defined standards and customer expectations. It involves setting quality objectives, monitoring performance, and continuously improving operations through methods like Total Quality Management (TQM) and Six Sigma. Quality management also includes employee training, process optimization, and quality control measures to reduce defects and enhance customer satisfaction. The goal is to improve efficiency, reduce costs, and maintain a competitive edge. |
More on quality control and management: 14 Points of Management, Configuration Management, Failure Mode and Effects Analysis, Quality Assurance, Quality by Design, more on quality control and management... MBA Brief provides concise yet precise definitions of organizational concepts, management methods, and business models as taught in an MBA program. We keep it short and provide links to high-quality websites where you can learn more about your topic.
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