Quality Function Deployment
Definition: Quality Function Deployment is a philosophy pioneered by Yoji Akao and Shigeru Mizuno (1965). QFD aims to design products that assure customer satisfaction and value - the first time, every time.
Through QFD, actual customer statements and needs ("The voice of the customer") are translated into actions and designs to build and deliver a quality product .
Typical tools and techniques used within QFD include:
- Affinity Diagrams
- Relations Diagrams
- Hierarchy Trees
- Various Matrixes
- Process Decision Program Diagrams
- Analytic Hierarchy Process
- House of Quality
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