Rapid Problem Resolution
Definition: Rapid Problem Resolution is a problem solving method specifically designed to determine the root cause of IT problems.
RPR deals with failures, incorrect output and performance issues, and its particular strengths are in the diagnosis of ongoing & recurring grey problems. The method comprises:
- Core process
- Supporting techniques
The core process defines a step-by-step approach to problem diagnosis and has three phases:
The supporting techniques detail how the objectives of the core-process steps are achieved, and cite examples using tools and techniques that are available in every business.
More on problem solving: Catch-22, Evaporating Cloud, Heuristics, Hypothesis Testing, Intuition, more...
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