Value Profit Chain

Definition: the Value Profit Chain is a business strategy model by Heskett, Sasser and Schlesinger. The framework stresses the importance of the behaviors of a company's three key constituents:
- Customers or clients,
- Employees, and
- Investors.
The model also stresses the importance of the interrelationship of these three groups. Their behaviors can each be broken down into three areas:
Retention,
Related sales, and
Referrals.

Learn more about the Value Profit Chain

More on business strategy: 3C's Model of Ohmae, Ansoff Matrix, Business Continuity Planning, Business Model, Business Model Canvas, more...

You may also like: Full-time MBA, Executive MBA, Executive Education, Online MBA.

MBA Brief offers concise, yet precise definitions of concepts, methods and models as taught in a study Master of Business Administration.

We like to keep things short, and provide links to learn more about your subject.

Add MBA Brief to your desktop / iPad

© 2023 MBA Brief - Last updated: 8-6-2023 - Privacy | Terms