Value Profit Chain

Definition: the Value Profit Chain is a business strategy model by Heskett, Sasser and Schlesinger. The framework stresses the importance of the behaviors of a company's three key constituents:
- Customers or clients,
- Employees, and
- Investors.
The model also stresses the importance of the interrelationship of these three groups. Their behaviors can each be broken down into three areas:
Retention,
Related sales, and
Referrals.

the Learn more about value profit chain

More on business strategy: 3C's Model of Ohmae, Ansoff Matrix, Business Continuity Planning, Business Model, Business Model Canvas, more...

MBA Brief offers accurate and concise definitions of MBA concepts, frameworks, methods and models.

We love to keep things really short, but provide links to learn more about your subject and to similar concepts.