Mediation

Definition: Mediation is an alternative form of dispute resolution (compared to using lawyers, a court etc.) between two or more parties, in which a mediator, a neutral and independent third party, prepares, facilitates and assists the parties to negotiate a settlement.
He restricts pressure, aggression and intimidation, demonstrates how to communicate through employing good speaking and listening skills, also paying attention to non-verbal messages and other signals, possibly contributing expertise and experience. He directs the parties to focus on issues and stay away from personal attacks.
M is used in many fields, including business, HR, diplomacy, negotation and family matters.

More on mediation.
More on conflict resolution: Arbitration, Disagreeing, Nonviolent Communication.

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