Mediation

Definition: Mediation is an alternative form of dispute resolution (compared to using lawyers, a court etc.) between two or more parties, in which a mediator, a neutral and independent third party, prepares, facilitates and assists the parties to negotiate a settlement.
He restricts pressure, aggression and intimidation, demonstrates how to communicate through employing good speaking and listening skills, also paying attention to non-verbal messages and other signals, possibly contributing expertise and experience. He directs the parties to focus on issues and stay away from personal attacks.
M is used in many fields, including business, HR, diplomacy, negotation and family matters.

More on mediation.
More on conflict resolution: Arbitration, Disagreeing, Nonviolent Communication.

MBA Brief offers accurate and concise definitions of MBA concepts, frameworks, methods and models.

We love to keep things really short, but provide links to learn more about your subject and to similar concepts.