Call Center

Definition: a Call Center is a centralized, normally phone-based department or office used by organizations to manage high volumes of inbound and outbound customer interactions. Agents handle tasks like customer service, technical support, telemarketing, and sales. They may operate on-site, remotely, or via automated systems.
- Inbound: Agents receive calls from customers seeking support, information, or to place orders.
- Outbound: Agents place calls for sales, telemarketing, market research, or debt collection.

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