Active Listening


Definition: Active Listening is a structured communication approach of listening and responding to others, by way of rephrasing what was said by the other in your own words, to confirm what you heard and to confirm the understanding of both parties.
Suspending your own frame of reference, suspending judgment and avoiding other internal mental activities are important to fully attend to the speaker.
A typical AL technique is to:
1. Re-state or paraphrase what the speaker said,
2. Ask if what you just have rephrased is correct,
3. While remaining gentle and respectful at all times.


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