Definition: a Shared Services Center is a specialized organizational entity having specialized skills, experience and know-how in some operational area and offering these capabilities in the form of services to various business units or departments. Unlike a regular staff department, it normally charges for its activities based on a transaction base as previously agreed in a Service Level Agreement.
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More on outsourcing: Business Outsourcing, Co-sourcing, Insourcing, Service Level Agreement, Transition Management.
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