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Definition: a Service Level Agreement is an agreement or addendum to a services contract between two (or more) parties that defines the type, value and conditions of services to be provided by a service provider to a customer. |
More on outsourcing: Business Outsourcing, Co-sourcing, Insourcing, Shared Services Center, Transition Management. MBA Brief offers concise, yet precise definitions of concepts, methods and models as taught in a study Master of Business Administration. We like to keep things short, and provide links to learn more about your subject.
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